Marketplace RMA guidelines must be followed for processing all return requests.

Unshipped Items Return Policy

• 25 % restocking fee will be charged for unshipped item returns without valid reason within 7 days of the original order being processed.

Shipped Items Return Policy

• For quality or other issues, the Buyer can request a refund or reshipment within 30 days after the end customer has received the item. The reshipment fee will be borne by the Seller.

Marketplace RMA guidelines must be followed during after-sales services.

Beginning from the date of delivery, purchased products include a6month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

Please note that the warranty policy does not apply to the following situations:

• Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
• Damage resulting from unauthorized modifications, except with written approval from Seller
• Products not purchased through the Giga Cloud Marketplace
• Products with their own individual warranty policy